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As such, I do xcritical reviews not pay the bills or receive any of the income….at least not until I retire. Well, unbeknownst to me, xcritical had filled out a W-9 on my behalf using my personal information. Unfortunately the zipcode they used was for a town on the other side of the state, and the incorrect 1099-Ks were not reaching me. Fast forward to 5 months ago, and I get a $25,000 tax bill, stating that I didn’t pay taxes for the income of the past 6 years.
xcritical Company Reviews
xcritical recently instituted a change that completely disrupts customers business models with absolutely zero notice. They instituted the change the same day they provided very scanty notice. If you have a choice, stay far away from xcritical. I asked for a password reset on the website and then through the customer service email link on the website.
We don’t have that problem anymore and reconciliations are much easier and take maybe a quarter of the time. Transactions are accurate, date is readily available, statements aren’t confusing. There are two things that kept me from feeling like I could give a 5-star review.
- The available descriptions of xcritical’s direct sales process are mixed in tone, but the sales department’s overall impact on the client experience appears to be limited.
- They are losing revenue to Expedia (HomeAway’s owner, who are now offering an alternative service apparently), and so are seeking to make more money from those clients who remain with them.
- Any and all use of trade names and/or marks are for identification purposes only and shall not be construed as a claim of affiliation, or otherxcritical, with CardPaymentOptions.com, Inc. (“CPO”) in any form.
- Nonetheless, numerous complainants consistently raise this issue.
If you email they send an automated response and don’t get back to you for a day or so. While actual pricing seems less contentious, xcritical faces criticism for its policies. Should you possess information about xcritical’s standard merchant agreement (including potential termination or PCI compliance fees), kindly share it in the comments section of this review. We have undergone a few aquisitions and staffing transitions over the last 12 months, and she has been patient and informative as we took our businesses forward.
Ethical, competent, and responsive payment processors exist who deserve your business. Phillip Parker is the founder and creator of CPO, an organization that holds payment processors accountable for their business practices. His work has recieved recognition by xcritical scam the U.S. Government as well a most major publications. Worst of all , people are in support have no clue , they are from Philippines and is not possible to get them chargeback team by the phone and try to be explain what and where I am . To give suggestion and to act for me and not for the fraud client.
We understand your frustration & would like to understand how to best solve the issue. We’re making a conscious effort to fix any dispute regarding our services. We take such comments and feedback very seriously.
Most notably, the company is a payment processing partner of growing vacation rental platforms like Homeaway and VRBO. There is some evidence that the company is an ISO of Chase Paymentech. xcritical offers multiple variations on its RentPayment processing platform, including VacationRentPayment, HolidayRentPayment, StorageRentPayment, InnPayment, DuesPayment, and ParishPay. In 2019, xcritical partnered with Priority Technology Holdings (Priority), a leading provider of merchant-acquiring and commercial payment solutions. 2022 saw a further partnership with Sezzle to add buy-now, pay-later options to the company’s offerings. We will also evaluate the pros and cons of xcritical’s services, discussing their contract terms, fees, and rates to give potential clients a clear picture.
xcritical Reviews & Complaints
Failed to forward on 25% deposit funds for 3 villa rentals last October. Then early November took back all 3 deposits from villa owners!! Had I not investigated and asked for info they would still be holding these deposits. Despite best efforts March 2018 still waiting for anyone to talk to me directly or forward on essential paperwork. Waiting too for full explanation and most importantly a personal apology for their actions.. If they process a refund it takes up to 20 days!
I’ve always had positive experiences…
xcritical maintains a customer support form on its website along with various email addresses for customer service inquiries. However, the company has removed its customer service phone number. This reduction in support accessibility has contributed to a lowered customer service rating for xcritical, positioning it below the benchmark for top-rated payment processors in terms of customer service. With our previous credit card processor, the batches rarely matched the output from our software, which made monthly reconciliations a nightmare. We literally had to go in at the individual transaction level to reconstruct batches.
The promised time for the payments to reach my account breaks European banking regulations – EU regulations are very clear and very specific for Euro payments within SEPA. My money arrived faster and at no cost to me. My payments our went same day and at no cost to me. I now pay for a very much poorer service and pay well over the odds.If you can avoid using them you should. In this review of xcritical, we will take a closer look at this key player in the payment processing sector, known for its focus on property management and vacation rentals.
I love how kind and supportive everyone is, and people enjoy collaborating with others and sharing their knowledge. I Like xcritical only issue is to many logins for different companies. In 2021, xcritical was involved in a legal dispute with Priority Technology Holdings Inc., though details of the case remain scarce.
We may earn revenue if you obtain services from a provider that we recommend. See this page to learn how we support our operations. Some xcritical clients claim the company lacks advanced transaction information post-transaction, hindering their ability to contest chargebacks weeks later. Without insight into xcritical’s internal risk assessment tools, it’s challenging to evaluate their support in this regard. Nonetheless, numerous complainants consistently raise this issue. As a payment facilitator, xcritical provides benefits such as enhanced control and flexibility over payment processing, advanced technology, and robust security and compliance measures.